Purpose:
The Service Delivery Manager will be a key point of contact for a group of customers with service and managed service contracts, and accountable for service reporting and reviews. This role will work with the Manager of the Customer Support Team to ensure that Becrypt provides services to a high standard, within SLA, and ensuring all contractual commitments are met.
The successful candidate will be the process owner of key ITIL processes such as Incident, Problem and Change Management, and documenting and amending these processes will be a key part of the role. The Service Delivery Manager will need to ensure that appropriate processes, metrics and targets are in place to continually improve the Becrypt support service. This role is predominantly a customer focused role but collaboration with internal product and service teams will be required.
Principle duties:
Essential Skills:
Essential:
Highly Desirable:
Qualities:
Additional Information:
Package & discretionary benefits:
Role will be subject to an employment screening process and will require security clearance.
If this sounds like you, and you’re looking for your next exciting challenge, we’d love to hear from you. Please get in touch.
+44 (0) 845 8382050
+44 (0) 345 8382070
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