System Administrator

Hybrid (London office / remote)

Purpose:

Technical support of customer and internally delivered environments, to ensure services meet or exceed expectations and contractual commitments. This is a hands-on technical support role requiring a varied skill set and a willingness to get involved in technologies outside your current skill set.

Principle duties:

Responsible for managing service support tickets for private hosted customer environments. Ensuring tickets are completed with contractual SLAs
Support, guide and train current and new System Administrators
Act as point of technical escalation for 1st and 2nd Line Customer Service team
Support and administer private cloud hosted solutions – Predominantly VMware Cloud Foundation
Support Solution Architects to build and deliver new solutions and services
Responsible for documenting and reviewing technical design documents for all new and changed services
Responsible for adherence to change management process for all supported environments
Accountable for ensuring Standard Operating Procedures are in place and followed
Server infrastructure configuration, security and maintenance
Capacity and performance management
Software configuration, updates, deployment and management
Security assessment and vulnerability mitigation of hardware and software estate
Hardware installation and configuration in corporate and client data centers across the UK
2nd/3rd level technical support for a live service, internal and managed service contracts
Highlighting areas of service and technology for improvement
Any other reasonable duties as required by the business

Essential Skills:

Essential

Active directory
Microsoft product support and administration Windows, server, Share Point, Office etc.
Infrastructure management: Microsoft Hyper-V, VMware, Citrix, and backup solutions
Network & security: LAN, WAN, VPN, DNS, firewall management, and network routing
Systems & tools: SCCM, PowerShell, Python, Office 365, Share Point, Terraform, and Group Policy
Ticketing system use
Understanding of SLAs

Desirable

VMware Cloud Foundation
VDI Environment Administration
Firewall administration, Fortinet preferred
Linux OS preferably Ubuntu
Microsoft Intune
Microsoft EntraID
Cloud Platforms: Microsoft Azure (Azure AD, IaaS, PaaS, Azure DevOps), Amazon AWS
Understanding of Cyber Essentials +

Qualities

Team player who is driven and motivated
Ability to work on own initiative in a fast-paced environment
Embraces change and drives positive outcomes
Keen to take on the unknown

Additional Information:

Package & discretionary benefits:

25 days annual leave plus an additional 2 days after 2 years’ service
5 days additional holiday purchase available
Private medical insurance
Heath cashback plan with Healthshield
Pension scheme
Life cover 4 x salary
Season ticket loan
Salary exchange benefits (ride2work, pension)
Subsidised gym membership
Employee referral scheme

Role will be subject to an employment screening process and will require security clearance.

Interested?

If this sounds like you, and you’re looking for your next exciting challenge, we’d love to hear from you. Please get in touch.

System Administrator

Interested?

Registered Office: Albion House, 1st floor, 55 New Oxford Street, London WC1A 1BS
UK Company Number : 4328430
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